Support Centre We're Here to Help
Get the support you need to make the most of NeuroBridgeEDU. Our dedicated team is here to help educational institutions succeed with AI-powered transcription and summarisation.
Get Support
Choose the support method that works best for your situation. We're committed to providing timely, helpful assistance.
Live Chat Support
Get instant help from our support team
Priority Support
Urgent support via dedicated priority email
Help Topics
Browse our organised help topics to find answers to common questions and detailed guides for using NeuroBridgeEDU effectively.
Getting Started
Setup guides for new institutions
Platform Usage
Maximize your platform experience
Security & Privacy
Data protection and compliance
Technical Issues
Troubleshooting and solutions
Frequently Asked Questions
Find answers to the most common questions about NeuroBridgeEDU's features, security, and integration capabilities.
How accurate is the AI transcription?
Our transcription accuracy typically exceeds 95% for clear audio in English. Accuracy can vary based on audio quality, accents, and background noise. We continuously improve our AI models to enhance accuracy across different languages and dialects.
Is student data protected under GDPR?
Yes, we are fully GDPR compliant and implement comprehensive data protection measures. Student data is encrypted, stored securely in EU-based servers, and processed only for educational purposes. Institutions maintain full control over their data.
Can I integrate with our LMS?
We support integration with major Learning Management Systems including Moodle, Canvas, and Blackboard. Our API allows for custom integrations, and our support team can assist with setup and configuration.
What languages are supported?
We currently support over 50 languages for transcription, with English, Spanish, French, German, and Italian having the highest accuracy. We're continuously expanding language support based on user demand.
How long are transcriptions stored?
Transcriptions are stored according to your institution's data retention policy. By default, we retain data for 7 years unless you specify otherwise. You can export or delete data at any time through the platform.
Need Urgent Help?
For critical issues affecting accessibility, security, or institutional operations, we provide priority support to ensure minimal disruption to your educational activities.
Accessibility Issues
Barriers preventing students with disabilities from accessing content
Response within 2 hours during business hours
Security Concerns
Suspected data breaches or unauthorized access attempts
Immediate response 24/7
Our Support Commitment
We're dedicated to ensuring your success with NeuroBridgeEDU. Our support team consists of accessibility experts, technical specialists, and education professionals who understand your unique needs.