Terms of Service& User Agreement
These terms govern your use of NeuroBridgeEDU's AI-powered transcription and summarization services. By using our platform, you agree to these terms and our commitment to educational excellence.
Last updated: January 2025
Effective date: January 1, 2025
Key Terms & Responsibilities
Understanding the essential elements of our service agreement and your rights and responsibilities as a user.
Service Eligibility
- Educational institutions and their authorized personnel
- Students under institutional supervision and consent
- Researchers with valid academic affiliations
- Users must be 13 years or older (with parental consent or FERPA authorization if under 18)
- Compliance with FERPA, COPPA, accessibility laws, and institutional policies required
- School official designation required for US educational institutions
Acceptable Use
- Educational and research purposes only
- Respect intellectual property and copyright laws
- No unauthorized sharing of institutional content
- Prohibited: harassment, illegal content, or privacy violations
- Maintain confidentiality of sensitive educational materials
Intellectual Property
- NeuroBridgeEDU retains rights to software and algorithms
- Users retain ownership of their original content
- Generated transcriptions and summaries are owned by the institution
- Limited license granted for AI model improvement (with consent)
- Respect third-party rights and fair use principles
Data & Privacy
- Processing governed by our Privacy Policy and GDPR
- Data protection measures for student and institutional information
- Right to data portability and deletion
- Secure processing with EU-based infrastructure
- No sale of personal or educational data
Educational Data Protection (FERPA)
- Operate as 'school official' under direct institutional control
- Process educational records solely for legitimate educational purposes
- Prohibit redisclosure of educational data without institutional authorization
- Support student/parent access rights through institutional processes
- Maintain confidentiality and security of educational records
- Return or destroy educational data upon contract termination
AI Service Quality & Limitations
- Transcription accuracy typically 95-98% for clear audio conditions
- Performance may vary with accents, background noise, technical terminology
- Human review recommended for critical educational content
- No guarantee of 100% accuracy for automated AI-generated content
- Quality metrics and accuracy reporting provided to institutions
- Professional liability limited to service fees paid in preceding 12 months
Accessibility & Compliance Requirements
- WCAG 2.1 AA compliance across all platform interfaces
- Live captioning and transcription for educational accessibility
- Support for assistive technologies and screen readers
- ADA Title II compliance for US public educational institutions
- European Accessibility Act compliance for EU institutions
- Continuous monitoring and remediation of accessibility barriers
Detailed Terms & Conditions
1. Service Description
NeuroBridgeEDU provides AI-powered transcription and summarization services specifically designed for educational institutions. Our platform uses advanced machine learning technologies including locally-run Whisper models and advanced LLMs to convert speech to text and generate educational summaries.
The service is intended for legitimate educational purposes including lectures, seminars, student presentations, research interviews, and similar academic activities.
2. User Accounts & Registration
To access our services, educational institutions must create accounts with accurate and complete information. Account administrators are responsible for:
- Maintaining the security of account credentials
- Ensuring compliance with institutional policies
- Managing user permissions and access controls
- Monitoring usage for compliance with these terms
3. Prohibited Activities
Users are strictly prohibited from:
- Using the service for non-educational or commercial purposes without authorization
- Attempting to reverse engineer, hack, or compromise our systems
- Uploading content that violates copyright, privacy, or other legal rights
- Sharing account credentials or allowing unauthorized access
- Using the service to create, store, or transmit harmful or illegal content
- Circumventing usage limits or security measures
4. Service Availability & Support
While we strive to maintain 99.9% uptime, we cannot guarantee uninterrupted service availability. Planned maintenance will be communicated in advance. We provide technical support to institutional administrators during business hours.
5. Limitation of Liability
NeuroBridgeEDU's liability is limited to the greatest extent permitted by law. We are not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for services in the preceding 12 months.
Users acknowledge that AI-generated transcriptions may contain errors and should be reviewed for accuracy, especially for critical educational or legal purposes.
6. Termination
Either party may terminate the service agreement with 30 days written notice. We reserve the right to suspend or terminate accounts immediately for violations of these terms. Upon termination, users may export their data within 90 days, after which data may be permanently deleted.
Compliance & Legal Framework
Data Protection Compliance
- • GDPR (General Data Protection Regulation)
- • FERPA compliance for US educational institutions
- • COPPA compliance for educational platforms serving minors
- • ISO 27001 security standards
- • Regular compliance audits and certifications
Accessibility & Regulatory Compliance
- • ADA Title II compliance (US public institutions)
- • European Accessibility Act (EAA) compliance
- • WCAG 2.1 AA technical standards
- • Section 508 compliance where applicable
Governing Law & Jurisdiction
- • European Union law and regulations
- • Irish law (country of incorporation)
- • Dispute resolution through mediation
- • Jurisdiction: Irish courts for EU matters
- • US federal educational privacy laws (FERPA, COPPA)
- • State accessibility laws where applicable
- • Cross-border data transfer compliance
- • Educational sector regulatory requirements
Educational Institution Partnership Framework
NeuroBridgeEDU operates under specialized frameworks when serving educational institutions, ensuring compliance with educational privacy laws and accessibility requirements while maintaining high service standards.
Service Level Agreements
- • 99.9% platform uptime commitment
- • <24 hour response time for critical issues
- • Dedicated educational support team
- • Accessibility barrier remediation within 30 days
- • FERPA breach notification within 72 hours
Data Processing Agreements
- • GDPR Article 28 processor requirements
- • FERPA school official designation documentation
- • Data residency options (EU/US)
- • Custom retention schedules per institutional policy
- • Subprocessor notification and approval processes
Quality Assurance & Professional Liability
- • Professional liability insurance coverage
- • Quality metrics reporting and transparency
- • Error correction and human review processes
- • Limitation of liability to service fees paid
- • No warranty for educational outcomes or decisions
Contract Termination & Data Handling
- • 90-day data export period post-termination
- • Certified data destruction with audit trail
- • 30-day advance notice for material changes
- • Emergency termination for compliance violations
- • Transition support to alternative providers
Professional Disclaimer for Educational Use
AI-generated transcriptions and summaries are provided as assistive tools for educational accessibility and convenience. While we maintain high accuracy standards, institutions and users should verify critical content and are responsible for educational decisions. NeuroBridgeEDU does not guarantee perfect accuracy and disclaims liability for educational outcomes, grading decisions, or academic assessments based on AI-generated content.
Questions About These Terms?
If you have questions about these terms of service or need clarification on any provisions, our legal team is here to help educational institutions understand their rights and obligations.
Legal Contact: contact@neurobridgeedu.eu
Terms Updates: We will notify users 30 days before any material changes
By continuing to use NeuroBridgeEDU after changes to these terms, you acknowledge and agree to the updated terms of service.